As you know we make our products locally and they are lovingly made by us by hand.
We know that sometimes our items are not perfect and imperfections may happen.
Sewing through some of our materials can be quite a challenge but this also makes our products unique. However, this does not change the functionality or quality of our products.
So our stitching may not be quite straight due to the materials we try to stitch through. It is very different from sewing regular materials. If you are unhappy with your product you have 30 days to return it for a full cash refund, voucher or similar replacement of the product
Shipping will be at your cost, but if you are local we may be able to arrange to meet up.
Repair or Recycle it
If you've enjoyed your product to its limit and it needs repair, please message us to see what we can or can't do.. Most of our products have a long lifespan due to their material composition. If it's beyond repair we may also be able to recycle it into something else, so please don't bin it. contact us first.
Credit / Debit Cards
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.